| Q: What quality are the replica? |
| A: We make the replica bag with reference to the authentic bag in hand, each bag is the mirror of the original one. We use the highest quality material and guarantee the top quality --Mirror Image . |
| Q: How authentic looking are your bags? |
| A: Our bags are nearly identical to the real thing. |
| Q: Where are the products made? |
| A: We set up our owner factory in China to make the products, we import material from Europe, Korea to guarantee the quality. |
| Q: What is your minimum order requirement? |
| A: We have no minimum order requirement for in-stocked items, but smaller orders may incur higher shipping costs. |
| Q: Which payment do you accept? |
| A: We accept payment by Western Union, MoneyGram. |
| Q: Does the prices on your site including the shipping? |
| A:No. the price on our site doesn't including shipping. |
| Q: How long will we receive the goods after placing an order? |
| A:Generally speaking, you can receive them in three to six days (excluding weekends and holidays). We'll prepare and arrange to dispatch as soon as we confirmed of your remittance. However, there is still unlikely exceptions that we may lack of goods,which leads to late delivery. If such kinds of situation happens, we will inform you at once and arrange to deliver as soon as possible. |
| Q: Where do I get my tracking number for my order? |
A: A. Login to "My Account"
B. Click on the "Details" button, there will be a new page pop up with all the order information
C. At the end of the order you will be able to view all the tracking information |
| Q: What if I want products that aren't on the website? |
| A: It is easy! Just send us an email with your request. Please state clearly what you are looking for or feel free to send us a picture for reference. We will get back to you within 24 hours. |
| Q: Can you guarantee customs clearance? |
| A: No. However 99% of our customers receive their products successfully. In the unlikely event that your order should be seized the following company procedure will be implemented. Example: Your order value is $1000 including shipping, we will discount any future orders by 10% of total value until original order cost is refunded. |
| Q: Do your bags come with dust bags and serial number? |
| A: Yes, all our bags come with dust bags and most of them have serial numbers. |
| Q: Do you offer discounts for lager order? |
| A:Yes. We offer discounts in another way,which we give different grades to our members for getting a better price. |
| Q: Where Is My Order? |
A: Reviewing Your Order Status
Once you have placed an order, you can check its status at any time. Orders are grouped into one of three categories:
1) shipped
2)partially shipped
3)New order.
It is sometimes possible to make last-minute changes to submit the payment note. |
| Q: How Do I Find An Item On FashionFlag? |
A:You can search for items on FashionFlag in the following ways:
By brand, listed in a drop-down menu on the left-hand side of the screen
By entering a keyword in the "Search" box found on the upper toolbar. This will take you directly to any specific product information page.
When you see a product you like while shopping, select the "Buy" button.
If we do not offer the product you are looking for, please contact Customer Service by email us to find out whether a specific brand or product will be coming to FashionFlag. If you would like to be notified when new offerings are available, we would be happy to include you on our mailing list. Please refer to the instructions below:
Registered Users
You may include yourself on our mailing list by completing your Modify Your Password & Personal Profile.
Non-Registered Users
Please take a moment to Register/Sign in in on our site and complete your Modify Your Password & Personal Profile.
Our Customer Service specialists are available to answer your questions about the products on our site. Please feel free to contact us at email us. When you email, please include the name and brand of the product for which you would like additional information. |
| Q: How Do I Modify My Order? |
| A:Last-minute changes to submit the payment note are sometimes possible. You may determine whether or not an order has been shipped by checking your Order. |
| Q: what is your return policy? |
A: All of our flaw merchandise comes with a MONEY BACK GUARANTEE , All package we ship will email a pictures and tracking NO. after we ship! The product must be post-marked no later than 3 days from the day you received it.
The product must be returned unused and in the original condition ( it will base on the picture of that package we had sent to you) you received it in with all original packaging and no signs of wear. Sorry, used products cannot be credited back or exchange.
By wearing the product the first time, our refund policy is voided. Used product can only be repaired for free of charge if customer sends it back to us at their own cost.
The product is subject to final inspection before your return is processed.
Please insure your return. We are not responsible for shipping damages or lost , Allow 1-2 weeks for the credit to appear on your statement of account.
Customer pays shipping return.
The discount order don't accept returned .
Please contact our sales team for return address.
You MUST inform us within 3 days after you have received the package (receive date is based on our carrier's tracking system) for return or exchange. |
| Q:Are Chinese shoe sizes the same as every other country? |
A:No, please refer to chart below:
Conversion chart for Ladies shoe sizes |
English |
2 |
2.5 |
3 |
3.5 |
4 |
4.5 |
5 |
5.5 |
6 |
6.5 |
7 |
7.5 |
8 |
European |
34 |
35 |
35.5 |
36 |
37 |
37.5 |
38 |
39 |
39.5 |
40 |
40.5 |
41 |
42 |
American |
4.5 |
5 |
5.5 |
6 |
6.5 |
7 |
7.5 |
8 |
8.5 |
9 |
9.5 |
10 |
10.5 |
Chinese |
35 |
36 |
36.5 |
37 |
37.5 |
38 |
38.5 |
39 |
40 |
41 |
41.5 |
42 |
42.5 |
|
